Every system Zuzora delivers carries a written support guarantee. One year minimum, for every client. Multi-year terms on enterprise contracts.
One year of support from go-live, minimum, included. If something we built stops doing what we said it does, we fix it. When the AI platforms underneath change, we keep your system current. And where your system touches the monthly close, a founder is reachable during the close window.
For organizations planning years ahead, the guarantee extends to multi-year terms written into the agreement, with response expectations set per contract. Support becomes a clause you can point to, not a promise you have to trust.
You are trusting a system with how your company runs. A guarantee in writing is the least you should expect.
Company Brains are built on GBrain, the same architecture Zuzora runs its own company on. Every improvement Zuzora makes for itself hardens the systems its clients run.
Zuzora builds on frontier models from the most established AI providers, and designs every system so the model underneath can be upgraded or swapped as the field moves. Your system rides each improvement. It is never welded to one vendor's roadmap.
The AI ecosystem is young and still settling. Zuzora follows the best practices that exist today and adopts open standards as they mature, so your system ages well.
What happens if Zuzora goes away? It is a fair question to ask any young company. Here is the honest answer. Your brain is built from standard, portable components: plain files in formats any system can read, on accounts you own, documented as it is built. Nothing about it is a black box only Zuzora can open. If Zuzora could ever no longer support it, another provider could take over its maintenance, and everything you built stays yours.
Leave anytime and keep everything. That has been the deal from day one.
AI keeps compounding, quarter after quarter. Zuzora's job is to make that compounding work for you. Ongoing support includes a quarterly evolution review: what changed in AI this quarter, and what it makes possible for your business next. Your company scales with the technology instead of being swept by it.
Larger systems start with a paid discovery. Zuzora maps the workflow, the systems involved, and the integration path before anyone commits to a build number. You keep the map either way.
Where it fits the work, acceptance criteria go in writing: for example, running the new system in parallel with your existing process until the numbers match. You accept on evidence, not on a demo.
Data processing agreements, security reviews, staged rollouts: if your organization needs them, that is how the engagement starts. Zuzora builds for companies where diligence is somebody's job.