01Scope
This policy explains how Zuzora Technologies Inc. ("Zuzora," "we," "us," or "our") handles personal information through our website, client services, support channels, and authorized integrations.
Some integrations are internal operating infrastructure used by authorized Zuzora personnel. Client integrations are configured separately under the applicable client agreement and authorization.
02Information we collect
Depending on the service, we may collect:
- Contact, company, role, and support information you provide.
- Business records and files you ask us to process.
- Data from services you authorize us to connect, such as accounting, banking, card, productivity, or customer-management systems.
- Connection identifiers, authorization tokens, status, errors, logs, timestamps, IP address, and device or browser information needed to operate and secure the service.
03How we use information
We use information to deliver agreed services, operate and secure authorized integrations, support users, troubleshoot problems, prevent misuse, maintain audit records, communicate with you, improve our operations, and meet legal or contractual obligations.
We do not sell personal information or use connected financial data for unrelated advertising.
04Connected services
We access a connected service only after an authorized user approves the connection. Each provider remains responsible for its own service and privacy practices.
You may disconnect an integration through the provider, through an available Zuzora connection page, or by contacting us. Disconnection stops new access but may not remove records we must retain for security, audit, billing, legal, or dispute-resolution purposes.
06Protection and retention
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No system is completely secure.
We retain information only as long as reasonably needed to provide the service, maintain legitimate business and audit records, resolve disputes, and meet legal obligations. Information may remain in protected backups for a limited period.
We and our providers may process information in Canada, the United States, or other countries where they operate.
07Your choices and rights
Subject to applicable law, you may ask to access, correct, or delete personal information, withdraw consent where applicable, or raise a privacy concern. We may need to verify your identity and authority before acting.
For a connected-account deletion request, email zuzorateam@gmail.com with the subject "Connected Account Data Request."
08Changes
We may update this policy as our services, practices, or legal requirements change. The current version and effective date will be posted here.
09Contact
Zuzora Technologies Inc.
1305–1151 Sunset Drive
Kelowna, BC V1Y 0G2
zuzorateam@gmail.com